Draft document

Contacts and support

This English text is an informational reference translation of the Ukrainian original; the Ukrainian version is the one that applies, and the document is a draft pending review by a Ukrainian lawyer.

Draft document. It has not passed legal review and is not an approved version. The text describes how the platform behaves today and awaits review by a Ukrainian lawyer.

Requires review by a qualified Ukrainian lawyer before it takes effect. The text is not legal advice and does not certify compliance with legal requirements.

Contacts of the Svitlo-Lux service and how to reach us.

Site operator

Service operator: the owner of the svitlo-lux.com.ua website; full details are provided on request at support@solars.com.ua.

Support

Email: support@solars.com.ua. Working hours: online.

Support helps with access to your account and with the operation of the site. It does not accept funds, does not refund them, does not give legal, financial or engineering advice, and never asks for a password.

Personal data

Requests to export, correct or delete data: support@solars.com.ua. The procedure is described on the page "Data export and deletion".

Fraud and disputes

Reporting fraud: the form on the fundraising page or support@solars.com.ua. Disputes and enquiries are handled under the procedure on the page "Disputes and enquiries".