Draft document
Reporting fraud
This English text is an informational reference translation of the Ukrainian original; the Ukrainian version is the one that applies, and the document is a draft pending review by a Ukrainian lawyer.
Draft document. It has not passed legal review and is not an approved version. The text describes how the platform behaves today and awaits review by a Ukrainian lawyer.
Requires review by a qualified Ukrainian lawyer before it takes effect. The text is not legal advice and does not certify compliance with legal requirements.
Draft guidance. How to recognize a suspicious fundraiser, how to report it and what happens next.
Signs of a suspicious fundraiser
A request to transfer funds to a personal card, in cash or to an account that is not on the fundraising page; no decision of the co-owners' meeting; pressure to transfer quickly; details that do not match the OSBB in the bank app; publication of names and apartment numbers; hidden costs.
How to report
The fundraising page has a complaint form (reasons: suspicious fundraiser, fictitious organization, personal data disclosed, request to transfer funds outside the platform, duplicate, other) and an enquiry form for disputes (suspected fraud, payment error, incorrect details, personal data disclosure, other). No account is needed for this.
Outside the form on the site, you can write to support@solars.com.ua. Do not send passwords, full card numbers or photos of documents to this address unless requested.
What happens after a report
An enquiry with the reason "suspected fraud" or "incorrect details" automatically suspends the fundraiser while it is being reviewed. A platform staff member reviews the enquiry manually, asks the organization for an explanation and makes a decision: lift the suspension, keep the fundraiser suspended or close it.
You will receive a personal link for tracking the status. Review times are not guaranteed.
If you have already transferred money
The platform does not receive the funds and cannot return them. Contact your bank immediately for advice on disputing the transaction, and contact law enforcement. Keep the receipt, screenshots and the link to the fundraiser.
What the platform does not do
The platform does not ask you to transfer funds to its own accounts or cards, and does not ask for a password, codes from emails or card details. If anyone does this in the name of Svitlo-Lux, it is fraud.