Draft document
Moderation policy
This English text is an informational reference translation of the Ukrainian original; the Ukrainian version is the one that applies, and the document is a draft pending review by a Ukrainian lawyer.
Draft document. It has not passed legal review and is not an approved version. The text describes how the platform behaves today and awaits review by a Ukrainian lawyer.
Requires review by a qualified Ukrainian lawyer before it takes effect. The text is not legal advice and does not certify compliance with legal requirements.
Draft policy. It explains how fundraisers and materials are checked and what happens after a complaint.
What is checked
Before publication, platform staff manually review the content of the fundraising page, the organization's documents, the authority of its officers and that the account belongs to the organization. There is currently no automated check against state registers.
The label means only that the content has been reviewed. It does not confirm the authority of the OSBB, the details or the receipt of funds: that is a separate stage of verification.
Who makes decisions
Decisions are made by platform staff with the appropriate access rights. Actions are recorded in the audit log. Dual control applies to sensitive actions: a second person must confirm the first person's decision.
Grounds for suspending a fundraiser
A fundraiser is suspended if the bank details have changed, confirmation of authority or the organization's verification period has lapsed, signs of risk have been identified or a substantiated complaint has been received. While a fundraiser is suspended, the details are not shown.
By default, the organization verification is valid for 365 days; after it expires, the organization must be verified again.
Complaints about a fundraiser
You can report a problem from the fundraising page, even without an account. The available reasons are: suspicious fundraiser, appears to be a fictitious organization, personal data disclosed, request to transfer funds outside the platform, duplicate, other.
The number of complaints from one user or device per day is limited, and a repeat complaint about the same fundraiser is not accepted while the previous one is being reviewed. Each complaint is reviewed manually by a staff member; the statuses are: open, rejected, action taken.
Rights of the organizer
The organizer sees the enquiries concerning their fundraiser and can respond to them. Disagreement with a decision can be appealed under the procedure on the page "Disputes and enquiries".
What we do not promise
Review times are not guaranteed. Moderation does not replace a court and is not a guarantee that works will be carried out or that funds will be used for their intended purpose.
Quick applications
A moderator checks by hand the jar link (only send.monobank.ua), the statement of control over the jar, the text of the application and an independent signal of a connection to the building. Special cases (a large amount, a non-standard link, the same jar in another campaign, an appeal) need a second approval by a senior staff member.
Changing the jar link or the application text pauses the campaign until it is checked again. Such a check is not a guarantee of the organiser’s honesty.