Draft document
Data export and deletion
This English text is an informational reference translation of the Ukrainian original; the Ukrainian version is the one that applies, and the document is a draft pending review by a Ukrainian lawyer.
Draft document. It has not passed legal review and is not an approved version. The text describes how the platform behaves today and awaits review by a Ukrainian lawyer.
Requires review by a qualified Ukrainian lawyer before it takes effect. The text is not legal advice and does not certify compliance with legal requirements.
Draft procedure. How to get a copy of your data, how to delete your account and what will be retained.
Data export
In your account, in the profile, you can download your own data in JSON format: account, privacy settings and consents, memberships in organizations, your own declarations, notifications.
Account deletion
The deletion request is submitted in the profile. A grace period of 14 days then applies, during which the request can be cancelled. After it, the account is anonymized.
During anonymization, the email address is replaced with a service value, the name with "Deleted user", the password is erased, the profile, consents, notification settings, notifications and tokens are deleted, sessions are closed and memberships in organizations are revoked.
If you are the only administrator of an organization, first appoint another administrator: otherwise the request will be rejected or postponed.
What is retained
Records of contributions, reconciliation, the audit log and organization documents are retained for accounting and verification, but are no longer linked to your email address or name. Organization documents are retained until the end of the established period: 1825 days, and receipts for 730 days.
Confirmed amounts in the public report do not change, because they contain no personal data.
Calculator submissions
A contact from a calculator form is deleted immediately with the one-time withdrawal code, and without it automatically after 180 days.
Requests outside the account
If you have no account or have lost access, write to support@solars.com.ua. The operator may ask you to confirm your identity so as not to disclose data to third parties. The response time will be determined by the operator after legal review.